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Frequently Asked Questions

1. How long are shipping times?

Your product will ship within one to five days of you placing your order, and then it will take 10 to 15 days to reach your doorstep. 

2. What's your return policy?

Instead of returning your item, we ask that you contact us for a refund. Why? Returns run counter to our emphasis on sustainability. So just let us know what's wrong, and send us some pictures, and we'll be happy to refund you. Then if possible, you can donate your product or recycle it. 

3. Can I cancel my order?

Cancellations are possible if you do not receive your package within the time-frame specified for each individual product. Sometimes our orders go out before we have a chance to cancel them. So, if you cancel your order and still receive it, then please just either, donate it, recycle it or maybe even enjoy it. 

4. What happens if I receive the wrong item?

If there is an issue with your order-- if your item is the wrong size, color, defective, or otherwise not exactly what you wanted, then simply contact us and we'll be more than glad to give you a refund. You also will not need to ship back your item. 

5. Do you offer exchanges?

We do not offer exchanges, however, if for any reason you are not satisfied then just let us know and we'll be happy to send you a new one.